Privacy Policy for Lumirexovia

Your privacy is important at Lumirexovia. This policy explains what personal data we collect, how we use it, and your rights as a South African site visitor. By using this website, you agree to our privacy practices.

Information We Collect

We collect limited personal information to respond to your enquiries and improve your experience.

• Contact details, such as name, email address, and phone number, submitted through website forms.
• Website usage data, including pages visited, device type, and browser, collected via cookies and analytics tools.
• Correspondence records when you engage our team for support or consultation.
• Marketing preferences and consent choices you provide through forms or cookie banners.

How We Use Your Information

We use your personal data solely for the purposes outlined below, respecting your privacy.

• To respond to your enquiries, provide requested services, and communicate project information as needed.
• To analyse aggregate site usage and improve our digital services and website communications.
• To manage consent, tracking, or opt-out preferences set by you or your browser.
• To comply with legal obligations, industry regulations, or resolve disputes as required.

Legal Basis for Processing

Your information is processed according to South African privacy law and POPIA (Protection of Personal Information Act).

We rely on your explicit consent or our legitimate interests to process your information for service delivery, marketing, or support, as explained herein.

Sharing Information

Personal information is not sold and is only shared under controlled circumstances.

• Service providers are used for website operation, analytics, and communications—all with signed data processing agreements.
• If legally required, we may disclose data to public authorities or regulators upon valid request.
• In connection with business transfers, such as mergers, provided privacy protections remain in place.

Data Security

We use technical and organisational measures to protect your information, including encryption, access controls, and secure data storage. While protections reduce risk, no system is completely immune to breach. We promptly address any incidents and are transparent about our security practices.

Your Rights

You control your data. These rights are available under POPIA and GDPR (where applicable).

• Access or correct your information by contacting us directly.
• Withdraw consent where processing is based on consent, at any time.
• Request deletion or restriction of personal data if justified.
• Object to direct marketing or certain processing activities as allowed by law.

Cookies

Cookies collect usage data to enhance your experience on our site, helping us optimise content and performance. See our cookie policy for details.

View Cookie Policy View Cookie Policy

Contact Us

Contact us if you have any privacy or data questions. We respond within one business week.

Policy Changes

We may update this privacy policy to reflect legal and operational changes. Please review it periodically. Material changes will be communicated prominently.